Struggling with a bottleneck, a layout that doesn’t flow, labor that won’t balance, or metrics you can’t seem to hit? You’re not alone.
I’m Jim Kitts. I’ve spent 25+ years running and fixing warehouses across North America, Europe, and Asia, including a $4M turnaround of a 35,000-order-a-day e-commerce DC.
Two ways I can help
Have a quick question? Send it. I read every submission and reply personally, usually within 72 hours. No charge.
Need a deeper look? If your building is over budget, outgrowing its space, or heading into peak short-handed, I can analyze your data and operations and show you where the problem actually is. Choose “My operation needs a deeper look” below and we’ll set up a short call.
Send Me Your Question
Fill out the form below, and I’ll personally review it. I respond to most questions within 72 hours.
We never share your information. Your question is safe here.
What to expect
- I read and reply to every submission myself
- You’ll get a straight answer, not fluff
- If your question inspires a blog post, I’ll only share details with your permission
Why I do this
Early in my career, I was searching for answers with nowhere to turn. Warehouse Whisper is my way of giving back and of being the resource I wish I’d had.
The kind of problems I help with
“Replenishment is always behind after 2 p.m. What are we missing?”
Usually replen is staffed and triggered for the morning, not for the afternoon wave. Look at when your pick faces actually empty against when replen labor is scheduled. The gap is almost always there.
“Receiving keeps turning over. Any advice that doesn’t involve more money?”
Start with the supervisor and the first two weeks. Turnover clusters by leader and by tenure. If most people leave in their first 30 days, it’s an onboarding and leadership problem, not a pay problem.
“How do I know if it’s worth re-slotting this month?”
Check how many of your top 20% movers sit outside the golden zone. If it’s more than a quarter of them, and peak is coming, the travel savings usually pay for the labor to move them within weeks.